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FAQ – OIC related document management
IS MY JOB TOO SMALL FOR YOU?
Our smallest job to date was the conversion of a twenty page document into a PDF file and then to email the result back to the customer. They were delighted with the result and the price.
IS MY JOB TOO LARGE FOR YOU?
One of our largest bureau scanning projects was the electronic conversion of 1.7 million paper based plans and purchasing documents relating to the construction of the worlds largest oil refinery. The refinery was built by Bechtel in Jamnagar, India. Copies of the documents were required in multiple locations and there was a three month period in which to complete the project. In terms of end-user solutions, the largest volume scanned is 25,000 documents per day with some 500+ users accessing the images.
CAN WE MAKE OUR IMAGES AVAILABLE ON THE WEB?
Yes. We can either provide you with a complete solution, including web hosting, or we can work with your IT department or partners to integrate document retrieval into your existing web applications.
CAN WE LINK OUR EXISTING APPLICATIONS TO YOUR SYSTEM?
This is referred to as ‘image enabling’. We provide an API (application interface) that allows your existing applications to hook into our system to view documents.
CAN I DESTROY THE ORIGINAL DOCUMENTS ONCE THEY HAVE BEEN SCANNED?
Most of our clients do destroy the original documents once the scanning and indexing process has been completed. A minority of clients retain the originals in conjunction with off-site low-cost storage providers.
DO YOU PROVIDE HARDWARE MAINTENANCE COVER?
Yes. We can arrange hardware maintenance on the scanners, PCs or any other system component to suit the level of cover you require.
WHAT ARE YOUR HOURS OF SUPPORT?
The standard telephone hot-line service is operational between 09:00 and 17:30 Monday – Fridays (ex. UK national and bank holidays). However, we can provide out-of-hours cover for those projects that require it.
CAN THE IMAGES BE MODIFIED ONCE THEY HAVE BEEN SCANNED?
No. The images can be annotated – this is used to record operator comments, access history, etc. - but the scanned images cannot be modified in any way.
ANY OTHER QUESTIONS?
If you do not find the answer to your question here, why not go to the contacts page and send us your question in the comments box. You can be sure of a prompt reply.
FAQ – general document management
WHAT IS DOCUMENT MANAGEMENT?
The management of documents through their life cycle. This starts at creation, and finishes with destruction.
WHAT DOES IMAGING MEAN?
Converting paper documents into electronic formats, using scanners and relevant software.
WHAT’S THE DIFFERENCE BETWEEN DOCUMENT MANAGEMENT AND IMAGING?
Imaging is only a method used to introduce a document into a document management system.
WHAT IS WORKFLOW?
Technology which uses electronic systems to manage business processes, e.g. tracking.
FAQ – Online Purchase
Which credit cards does O Imaging accept? Can I pay by cheque?
Orders can be paid using an online secure server and one of the following cards:
Mastercard |
Visa |
Visa Delta |
Visa Electron |
Visa Purchasing |
JCB |
Solo |
Switch |
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If you want to pay by cheque, bank transfer or any other method, just email us and we'll let you know our bank details.
Is it safe to give out my credit card details online?
O Imaging offers the use of a secure payment system powered by
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WorldPay is part of the
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This means that when you place an order with us, the secure server encrypts all the billing information you enter.
We do not retain a record of your credit card details; just of the authorisation and the amount of the transaction.
If I have a non-UK credit card, what exchange rate will be used?
We use the current exchange rate at the time your purchase is made.
This is set not by us but by our credit card company.
You will be able to see the current price in Pounds Sterling, Euros as well as US$ when you make your purchase.
Refund Policy
If you are not entirely satisfied with your purchase,
you can return it for a refund provided that:
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